Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require an order ID or proof of purchase.
Non-returnable items
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable products
* Some health and personal care items
Partial Refundable Items
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD and DVD
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your returned product(s) is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or debit card once we receive the item(s) being returned.
Please note, Banks have different crediting times; contact you bank to find out when the amount credited will be available.
Late or missing refunds (if applicable)
If you have not received a refund yet, contact your credit card company or bank first. Your refund is most likely being processed by your credit card company or bank. It may take couple of days before your refund is officially posted and available in you account.
If your credit card company or bank do not have a record of the refund, please contact us at admin@botanicaboricuadmv.com. Make sure you include in the email the order ID, date of purchase and date the refund was requested.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@botanicaboricuadmv.com and send your item to: 2423 Enalls ct, Silver Spring, MD, 20902, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
ATTN: Returns
2423 Enalls ct, Silver Spring, MD, 20902, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.